Important notice: Blue Cross and Blue Care Network offices in Michigan temporarily closed
Important notice: Blue Cross and Blue Care Network offices in Michigan temporarily closed through Monday for deep cleaning
To Our Valued Customers: This week, two BCBSM employees informed us that they have tested positive for the COVID-19 virus. These employees are based in Southeast Michigan – one in Southfield at Blue Care Network, and the other a remote worker who last visited the BCBSM Detroit Tower on March 5. To ensure we take every precaution for the safety of our workplace environment for all employees throughout the state, and continued critical operations for our customers, all of our Michigan facilities will be closed from Friday, March 20 through Monday, March 23 (including the weekend). This will enable us to deep clean and disinfect employee workspaces. Our closures include all subsidiary company offices in Michigan, including AF Group and LifeSecure. In order to support the ongoing needs of our customers, we are temporarily redirecting customer calls to contingent call centers to ensure continuity of customer service on the days our facilities are closed. We will be communicating the details around our approach to you Friday before noon. Please note that our digital servicing capabilities through bcbsm.com and the Blue Cross mobile app remain unaffected by these facility closures. Additionally, our account teams and other staff will be available and actively working remotely during this time. The health and safety of our employees remains our priority as we continue providing services to members and customers who depend on us for access to quality health care during the national public health emergency caused by COVID-19. Much has changed over the past 10 days since the first confirmed COVID-19 cases in Michigan were announced by Gov. Whitmer and public health officials. We have made and continue to make many changes to protect our workforce and assure continued critical operations. These steps are aimed to reduce employee and visitor counts within our facilities and enhance other safety measures. These include restricting air travel, regulating visitor access, rotating employees on- and offsite by temporarily expanding remote work, and lessening our reliance on in-person meetings and events. These are in addition to common-sense measures we have encouraged all employees to take, including washing hands frequently, staying home when sick and taking other preventive measures to reduce the risk of community spread. Additional information about the COVID-19 virus is available on our blog, which we update three times per day. You can read the blog at www.MIBluesPerspectives.com.
We will continue to assess and take steps to help promote the health and safety of
employees who work in our buildings, as well as those who meet with external
stakeholders. Thank you for your understanding and support.
President, Health Plan Business